Terms and Conditions


Thank you for choosing to make a donation to the Caroline Chisholm Society. Your support will help change the lives of some of the most vulnerable people in our community. In donating to the Caroline Chisholm Society (CCS) you are agreeing to:

Refund Policy

Due to the nature of charity donations, refunds are given at the discretion of our management. Donations will only be refunded if genuinely made in error. Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us in writing. We will review the request and respond within five working days. If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.

Privacy Policy

At CCS, we are committed to protecting your privacy and your personal information and we are bound by the Privacy Act 1988 (Cth) (‘Privacy Act’) and Privacy and Data Protection Act (PDP Act) 2014 and will protect your personal information in accordance with the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information. We are also bound by relevant state laws in Victoria.

Personal information gathered through donations is entered into a secured database for receipting and communications purposes.

If you would like more information, please contact our privacy officer at info@caroline.org.au

Purpose of your donation

CCS will always aim to honour the agreed purpose of a donation, if any. However, we have ultimate unconditional discretion to redirect the donation.

Declining a donation

CCS has ultimate discretion to decline a donation.

Please direct all enquiries to info@caroline.org.au